Why Choose Storr

An experienced, service-oriented team

One of the cornerstones of Storr’s success throughout the years is our commitment to the highest standards of customer service and responsiveness. Our team members are trained and motivated to become experts on their particular roles in the organization and bring a “Whatever it takes” attitude to customer satisfaction.

All eligible employees receive a quarterly bonus of $250 when we achieve our targeted customer satisfaction goals. Included in those goals is our customers’ evaluation of overall responsiveness, specification and order accuracy and installation accuracy.

Each customer is assigned an experienced Account Manager charged with the task of quarterbacking the relationship and coordinating Storr resources to provide the highest levels of service and execution. Supporting the Account Manager is a Designer to lead the creative process, a Customer Service Rep who is responsible for placing and tracking orders with our manufacturers, a Project Manager to plan and coordinate the delivery and installation work and an Installation Lead responsible for all field work. In addition, each account is assigned a Quality Assurance Manager who ensures all work is completed according to specifications and provides prompt follow-up on any exceptions.  

Your Account Manager will guide you step-by-step through the specification process and educate you on the advantages and functionality of furniture, layouts and materials selections.